1. Introduction
This Privacy Policy explains what information TradeLedger ("we", "us") collects when you use the Service, how we use it, and the choices you have. We aim to collect only what we need to run the Service well.
2. Information We Collect
- Account information you provide at sign-up, such as your display name, email address, and password (stored as a hash, never in plain text).
- Trading journal data you create or import, such as trades, fees, notes, ratings, tags, and screenshots you choose to attach.
- Usage information, such as the pages you visit inside the dashboard and basic device/browser details, used to keep the Service running and to fix issues.
- Support communications you send us by email or Discord when you ask for help.
3. Trading Data and Imported Files
Files you upload (such as broker or prop-firm CSV exports) are processed so we can populate your journal with the trades they contain. We do not sell or share your trading data with other users. Aggregate, non-identifying signals (for example, the size of typical CSV uploads) may be used to improve the import experience.
4. Account and Login Information
When you sign in with email and password, we store the email and a secure hash of the password. If you sign in with Google, we receive your name, email address, and a Google account identifier so we can match you to your TradeLedger account. We do not receive your Google password.
5. Payment and Subscription Information
Payments are handled by a third-party payment processor. Card details, billing addresses, and other payment-method information are entered into the processor's secure checkout — TradeLedger does not store full card numbers or other complete payment-method credentials. We receive only what we need to grant access to your account, such as your email, plan, payment status, and a payment reference identifier.
6. How We Use Information
- To provide and maintain your TradeLedger account and the features inside the Service.
- To process subscriptions, renewals, and access changes.
- To send transactional emails such as password-reset links and account notifications. Email delivery uses a third-party email service.
- To respond to support requests and resolve account, billing, or technical issues.
- To detect, investigate, and prevent abuse, fraud, or violations of our Terms & Conditions.
- To improve the Service — for example, to identify which features are commonly used or to fix bugs.
7. How We Share Information
We do not sell your personal information. We share information only with service providers that help us operate TradeLedger — for example, our hosting provider, the third-party payment processor, and the email-delivery provider used for transactional messages. These providers may only process information on our behalf.
We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety, or property of TradeLedger or others.
8. Cookies and Basic Analytics
We use a small number of cookies and similar technologies to keep you signed in, remember your preferences (for example, theme), and to understand basic usage patterns. You can clear cookies in your browser at any time. Doing so may sign you out and reset preferences.
9. Data Security
We take reasonable steps to protect your data, including secure session-based authentication, password hashing, and encrypted transport (HTTPS). No online service can guarantee absolute security, but we work to keep risk low and will notify affected users if a security issue requires it.
10. Data Retention
We retain account and journal data for as long as your account is active so that you can continue to use it. If you close your account, we may retain certain records for a reasonable period to comply with legal, accounting, or dispute-resolution requirements, and then we will delete or anonymize them.
11. User Choices
- You can update your name and contact info on your Profile page inside the dashboard.
- You can request export or deletion of your account data by contacting support.
- You can unsubscribe from non-transactional emails (if we send any) by following the unsubscribe link. Essential service emails such as password-reset and billing notices cannot be opted out of while you have an active account.
12. Children's Privacy
TradeLedger is not intended for, and is not directed to, anyone under the age of 18. If you believe a child has created an account, please contact us and we will remove the account.
13. Changes to This Policy
14. Contact
Questions about this Privacy Policy? Email tradeledgersupport26@gmail.com or reach us through the Support page inside the dashboard.